Terms and conditions of use
Terms and Conditions
The following are the Terms and Conditions of orders placed with servisuredirect.co.uk. Upon ordering from servisuredirect.co.uk you confirm your agreement to these Terms and Conditions.
Last reviewed: 28/06/2018
Servisure Ltd provides access to the servisuredirect.co.uk website (hereby known as the "website") and we sell you our products subject to the terms and conditions set out below. Please read these conditions carefully before using the servisuredirect.co.uk website.
By using the servisuredirect.co.uk website, you acknowledge your agreement to be bound by these conditions. In addition, when you use any current or future servisuredirect.co.uk service, you will also be subject to the guidelines and conditions applicable to that service.
Servisure Ltd reserves the right to refuse access to the website, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
Please review our Privacy Notice, which also governs your visit to servisuredirect.co.uk, to understand our practices.
ACCESS TO ServisureDirect.co.uk
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
LICENCE FOR WEBSITE ACCESS
servisuredirect.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of servisuredirect.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of servisuredirect.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising servisuredirect.co.uk or its affiliates' names or trademarks without the express written consent of servisuredirect.co.uk. Any unauthorised use terminates the permission or license granted by servisuredirect.co.uk.You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of servisuredirect.co.uk as long as the link does not portray servisuredirect.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.You understand that you, and not servisuredirect.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.You must not use the website for any of the following:for fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety
REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. servisuredirect.co.uk reserves the right (but not the obligation) to remove or edit any content.If you do post content or submit material, and unless we indicate otherwise, you grant servisuredirect.co.uk and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and servisuredirect.co.uk and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to servisuredirect.co.uk, including the execution of deeds and documents, at the request of servisuredirect.co.uk. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to sportsvile.co.uk: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable servisuredirect.co.uk policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify servisuredirect.co.uk and its affiliates for all claims brought by a third party against servisuredirect.co.uk or its affiliates arising out of or in connection with a breach of any of these warranties.
Because servisuredirect.co.uk lists hundreds of products for sale on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, servisuredirect.co.uk operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please contact us immediately. Once contacted, servisuredirect.co.uk will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.
COPYRIGHT, AUTHORS' RIGHTS AND DATABASE RIGHTS
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of servisuredirect.co.uk, its affiliates or its content suppliers and is protected by international copyright, database right laws. The compilation of all content on this website is the exclusive property of servisuredirect.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of servisuredirect.co.uk, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.You may not systematically extract and/or re-utilise parts of the contents of the website without servisuredirect.co.uk's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without servisuredirect.co.uk's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without servisuredirect.co.uk's express written consent.
INTELLECTUAL PROPERTY CLAIMS
servisuredirect.co.uk and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us.
servisuredirect.co.uk and other marks indicated on our website are trademarks or registered trademarks of servisuredirect.co.uk or its subsidiaries, in the European Union and/or other jurisdictions. servisuredirect.co.uk's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of servisuredirect.co.uk. servisuredirect.co.uk's trademarks and trade dress may not be used in connection with any product or service that is not servisuredirect.co.uk's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits servisuredirect.co.uk. All other trademarks not owned by servisuredirect.co.uk that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by servisuredirect.co.uk
CONDITIONS RELATING TO THE SALE OF PRODUCTS TO YOU
Title of GoodsTitle to the goods remains with servisuredirect.co.uk and does not pass to the purchaser until the goods have been paid for in full.Claims and ShortagesNotification of damage or shortages must be made to servisuredirect.co.uk as soon as possible and certainly within 7 days of receipt of goods. Notification of non-delivery must be made within 14 days of invoice date.Product DescriptionsWe are careful to ensure that descriptions and photographs represent correctly the products available. As it is our policy to continually improve products, methods and materials, we reserve the right to change specifications from time to time. We will not make any significant variations without your agreement. Goods sold at discount prices as remnants or as substandard stock will be identified and will be stated to be sold as such.Your Right to Cancel We offer a ‘no quibble’ refund policy for any goods (other than those listed in our returns policy) for any goods returned within 14 days of receipt so long as they are in "Perfect Condition" and fit for "Re-Sale" at their full selling price. This will not affect your statutory rights.Summary of Rights and Remedies According to The Sale of Goods Act 1979 Buyers are entitled to goods of satisfactory quality, taking account of any description, the price and other relevant circumstances. If an item has a fault that is present at the time of sale (sometimes referred to as an "inherent" fault), the consumer can complain once it is discovered.Buyers cannot expect a legal remedy in respect of:
Fair wear and tear: In the case of bats, this would include: Damage to decals through normal play Misuse or accidental damage; In the case of bats, this would include: Any damage caused as a direct result of a collision. Any damage caused by striking the ball with any area other than the front, flat face. Lack of maintenance. If they decide they no longer want the item.Similarly, buyers cannot expect a legal remedy where goods have faults that they knew about before the sale or that should have been evident on reasonable inspection.
if a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to:A full refund, if this is within a reasonable time of the sale ("reasonable time" is not defined in law but as a reasonable guide is considered to be within 4 weeks of receipt of goods – This guideline was advised by ‘Trading Standards’)A reasonable amount of compensationAdditional rights for consumers Alternatively, consumers can choose to request instead:A repair or replacement. The retailer can decline either of these if he can show that they are disproportionately costly in comparison with the alternative. If neither repair nor replacement is realistically possible, consumers can request instead:A partial or full refund, depending on what is reasonable in the circumstances.
It may be the case that a full refund is not the reasonable option because the consumer will have enjoyed some benefit from the goods before the problem appeared. This needs to be taken into account before a reasonable partial refund can be assessed – In the case of bats where their expected life is one season (9 months), any refund offered would take into account the age of the bat based on their expected life. 12. OUR hen you place an order to purchase a product from servisuredirect.co.uk, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send email confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation Email. That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract.
Please review our Returns Policy, which applies to products purchased from us. In addition to your 7 day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right are provided in the Returns Policy.
PRICING AND AVAILABILITY
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable. Despite our efforts, a small number of the hundreds of products in our catalogue may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product.
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
Disclaimer of Liability
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Use of the Website
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
the Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Comments or Questions
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
Accepted Methods of Payment
We accept the following methods of payment.
Buying Products on Our Website
Delivery charges will be applied during the checkout process, once you have chosen your preferred delivery method.
Product Prices & Availability
We endeavour to ensure that our prices are accurate and our product availability information is kept up to date on all of the products that we offer. Despite our very best efforts, a small number of products may be mispriced or have inaccurate stock information. If a products price is incorrect, we will inform you of the inaccuracy so you may decide on whether or not to continue with your order at the correct price.
If a product is incorrectly listed as 'in stock' we will contact you to alert you of any delay in despatching your order, at which point you may cancel your order. We will do our best to accurately estimate when our items will be back in stock and your ordered items will be despatched and delivered. If
Cancellation of order
You, as the buyer have the right to cancel an order under the Distance Selling Regulations (Download DTI Distance Selling Guide). servisuredirect.co.uk will accept the cancellation of an order providing:
1. The cancellation is received by e-mail within seven (7) days of the Acknowledgment of Order.
2. The cancellation is sent to us by:
If the goods have already been dispatched when the cancellation is received, they must be returned safe, securely and in showroom condition within seven (7) days of receipt. If these conditions are met, the goods and the cost of return will be refunded in full.
The buyer has a statutory obligation to ensure the goods are returned in a saleable condition whilst in his/her possession and during transit. If the returned goods are received in a damaged condition, we reserve the right to refuse their return or debit the cost of returning the goods to a saleable state.
We strongly advise our customers to return goods in a way that we have to sign for receipt of the package and also retain their proof of dispatch for any goods they are returning.
The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited with a full refund within 30 days of notifying us of the cancellation.
If you have not received your order with 10 days of despatch, you must contact us immediately to advice us of the delay or loss of your order.
In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration from which you will need to complete and return.
Where a refund is requested, the non-delivery declaration from must be returned complete before a refund can be authorised.
The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to us.
Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration from. Forms received between the 11th and 20th working day will incur a 25% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.
It is your responsible to check that you have received the item in perfect condition before the courier / postal service leaves.
If you have received the item damaged you should record it as damaged and accept the items and also contact the postal company.
It is your responsible to report to us of any damaged items you have received within 48hr after this date we can not be held responsible.
All damaged items should be left in its original condition without trying to repair it or using it in any way. The damaged item should be left in a safe place until we tell you what need to be done.
All our items are shipped on a Monday - Friday basis this excludes weekends and bank / public holidays.
Any order made after 15:00 GMT/BST will to processed on the next working day. Working days are classed as Mon - Fri excludes weekends and public holidays.
Return of Goods
Under Distance Selling Regulations, the buyer has the right to return any goods bought from ServisureDirect.co.uk and get a full refund of the price paid for the item and the cost of packing and dispatch provided :
The buyer completes the Return of Goods Form that is available for download by clicking here.
The buyer informs Servisuredirect.co.uk in writing by fax or e-mail within 7 days of the date of the Acknowledgment of Order.
The goods must be returned in a saleable condition with the presentation packing (if applicable).
To return an item, please complete contact us. Please include the reference number provided to ensure your return is processed without delay.
Refunds will be for goods only and will not include any carriage costs paid to us.
We will deduct postage cost even if you have been provided free postage on the item.
Please ensure that all returns are securely wrapped and packaged.
We recommend using a posting method that provides proof of delivery
We cannot be held responsible for any units that have been damaged in transit.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued.
Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.
Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Refunds can take up to 30 days to process. It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account.
Any return that is not accompanied with the returns form or returns reference number will be held by us for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
Placing an order
To protect our company from fraud or getting goods or service through illegal methods we might ask the users to provide additional information.
We have the right to cancel any order without any notice or without any explanation.
servisuredirect.co.uk will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.
All aspects of this web site – design, text, graphics, applications, software, underlying source code and all other aspects – are copyright servisuredirect.co.uk and its affiliates or content and technology providers.
In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the Website Owner.
Error and/or Omission are to be expected.